These general conditions shall apply to any business generated through the online shop as well as beyond the online shop.

Order cancellation:

If not expressly marked in a different way, the articles displayed are offered for binding purchase. By entering a contractual relation through an ordering process, the customer accepts the binding offer. Upon sending their order, customers accept the contractual relation by which they are irreversibly bound.
We reserve the right to allow our customers to cancel the contract prior to the specified delivery date. In this case, and under the condition that cancellation occurs at least 6 months prior to the specified delivery date, the customer is reimbursed his/her deposit (see section 5.) minus a processing fee of EUR 100.00. Should cancellation be requested later, the deposit cannot be reimbursed. Please see section 9 for information on the right to withdraw from the contract after receipt of the merchandise. 

The minimum order value for accessories is EUR 50.00.

Information on the merchandise/Mistakes and errors: 

We reserve the right to correct mistakes and errors in our offers at any time. Therefore, our offers can always be subject to alteration. Obvious errors, such as regarding the price, can also be corrected by us after closing of a contract, whereby the customer has, in case of a price change, the right to withdraw from the contract within 14 days upon receipt of our notice about the price change.

Purchasing price and delivery rates; shipment damages:

If not explicitly stated differently, all taxes, duties and surcharges are already included in the purchasing price (gross price). Delivery and shipment costs are not included in the purchasing price. Delivery will be in the name and at the expense of the customer. We deliver via standard mail. Express delivery is only made upon explicit request.
The risk passes to the customer as soon as the merchandise is handed to the shipment company. We are liable for shipment damages if they arise from our failure. Otherwise, shipment damages shall be settled with the shipment company.


Shipment of accessories is exclusively handled as cash on delivery. International shipments are only made after receipt of cash in advance (prepayment) or paypal payment.
If an order is placed to buy a clarinet, a deposit of 30% of the total rate will be due after the offer has been accepted by the client or 6 months before delivery. The invoice for the deposit also serves as an order confirmation and a confirmation of the scheduled delivery date. Should a payment be delayed by more than 3 weeks, we reserve the right to withdraw from the contract.
In case of prepayment or paypal payment, shipment will only be arranged upon receipt of the full payment. Should the customer not pay the amount due within 3 weeks after invoicing, we reserve the right to withdraw from the contract. Furthermore, we reserve the right to claim compensation for any damages arising from any breach of contract by the customer. If payment is due upon delivery the payment term is 7 days upon receipt of the merchandise. Should the payment be delayed, an annual interest rate of 10% will be requested from the customer. Furthermore, any reminder and encashment charges are at the customer's expense.

Guarantee / Warranty

Your Gerold clarinet includes a two year guarantee.
This guarantee applies only in conjunction with the original invoice (duration with effect from date of invoice) and a carried out Check-up service (est. 3 months after delivery date).
Adjustments or intonation corrections, which are carried out to suit personal preferences or playing styles, shall not be covered by the guarantee.
We cannot give any guarantee for default or damage, which has occurred as a result of inappropriate treatment of the clarinet, failure to comply with the Instructions for Use, failure to observe a duty of care or repairs carried out other than by us.

Reservation of title: 

The delivered merchandise remains our property until the purchasing price is fully paid.


We deliver all merchandise as soon as possible. Any notice regarding the delivery date is non-binding. We reserve the right to subsequent modification, also in cases where the contract has been terminated. In case of delivery delays, of which the customer has not already been notified during the ordering process, the customer has the right to withdraw from the contract at the earliest 6 months after entering the purchase agreement. This does not apply for cases where the delay is not within our responsibility. Customized merchandise made upon a customer's request is exempt from the right to withdrawal.


We are only liable for intent or gross negligence. We accept no liability for personal damage.

Right of revocation/Withdrawal: 

The customer has the right to withdraw from the contract without giving any reason within 7 days upon receipt of the merchandise. To respect the deadline, the customer has to notify us of his/her withdrawal within this. The right to withdrawal shall be void if the merchandise has been produced according to customer specifications, especially in case of tailor-made products. In case of legitimate withdrawal, the customer must immediately return the merchandise at his/her own expense.

Force majeure: 

Should we be unable to carry out the order due to reasons beyond our scope of responsibility (such as disease, death, natural disasters, fire, floods, but also non-delivery of necessary components), we will have the right to withdraw from the contract.

Applicable law/area of jurisdiction: 

All contractual agreements are subject to Austrian law unless otherwise dictated by consumer protection regulations.
Place of jurisdiction: Hall in Tirol, Austria

Privacy policy:

The customer agrees that his personal information may be electronically processed by us for the purpose of fulfilling the contractual obligations. Upon customers' request, we will provide information on the processed data. We only disclose personal data to third parties if fulfillment of the contractual obligations requires us to do so.


Fritzens, January 2018


Informationen lt. EU-Richtlinie für E-Commerce via

Company name & contact person: Mst. Gerold Anton Angerer
Company name chosen by us: GEROLD-KLARINETTEN 
Street: Dorfstraße 8 
ZIP code/City: A-6122 Fritzens
Authority acc. to ECG: Bezirkshauptmannschaft [district administration] Innsbruck - Land 
further supervisory authority: Bezirkshauptmannschaft [district administration] Innsbruck - Land
VAT ID: ATU43558609
Banking information: 
Bank: Bank für Tirol und Vorarlberg AG 
Bank agency: Innsbruck Stadtforum
BLZ [Bank routing number]: 16000
Account number: 120032534
IBAN: AT 42 160000 01200 32534